At Kush Ayurveda, we value customer satisfaction and aim to provide a smooth and transparent shopping experience. Our Cancellation & Refund Policy is designed to clearly explain how order cancellations, refunds, and related processes work.

Please read this policy carefully before placing your order. By purchasing from our website, you agree to the terms mentioned below.

1. Order Cancellation Policy

Customers may request cancellation of their order under specific conditions.

Before Shipping:

• Orders can be cancelled only if they have not been shipped or processed for dispatch
• To cancel, you must contact our support team immediately after placing the order
• Once cancellation is approved, the refund process will begin (if payment is already made)

After Shipping:

• Orders cannot be cancelled once they are shipped
• If you still refuse delivery, shipping charges may be deducted
• In such cases, refund (if applicable) will be processed after product return verification

We recommend checking your order carefully before confirming purchase to avoid cancellation issues.

2. Refund Eligibility

Refunds are provided only under specific conditions:

• Product received is damaged or defective
• Wrong product has been delivered
• Order cancelled before shipment
• Product is lost during delivery (after verification)

Refunds will not be issued in cases where:

• Product has been opened or used
• Customer changes mind after delivery
• Return request is made after the allowed time period
• Damage caused due to misuse or mishandling

We follow strict quality checks before dispatch to reduce such issues.

3. Return Requirement for Refund

In most cases, refund is processed only after the product is returned and verified.

To be eligible:

• Product must be returned in original packaging
• Seal should be intact wherever applicable
• All accessories and invoice must be included
• Product should be unused (unless damaged or defective case)

Once the returned product is received and inspected, refund approval will be initiated.

4. Refund Process Timeline

After approval, refunds are processed within a standard time frame:

• Refund initiation: 2–3 business days after approval
• Bank processing time: 5–10 business days depending on payment method
• COD orders: refunded via bank transfer or UPI after verification

Please note that delays may occur depending on banks or payment gateways.

5. Replacement Instead of Refund

In many cases, Kush Ayurveda prefers offering a replacement instead of a refund.

A replacement will be provided if:

• Product is damaged during transit
• Incorrect item is shipped
• Product is defective or unusable

Replacement is usually processed within 3–7 business days after confirmation, subject to product availability.

6. Shipping Charges on Refunds

Shipping charges are treated separately and may not always be refundable.

• If the error is from our side (wrong or damaged product), we cover return shipping
• If the return is due to customer preference, shipping charges may be deducted
• COD charges (if any) are non-refundable

We aim to maintain fairness in all refund-related cases.

7. How to Request Cancellation or Refund

To request cancellation or refund, follow these steps:

• Contact our customer support team immediately after placing the order
• Provide your order ID, registered mobile number, and reason
• Share images or videos if the issue is related to damage or wrong product
• Wait for confirmation from our support team before returning any product

Requests without proper details may take longer to process.

8. Late or Missing Refunds

If you have not received your refund within the expected time:

• Check your bank or payment account again
• Contact your bank or payment provider
• Then reach out to our support team with transaction details

We will assist you in tracking and resolving the issue.

9. Order Rejection or Cancellation by Company

Kush Ayurveda reserves the right to cancel any order in the following cases:

• Product is out of stock
• Pricing or technical error on website
• Suspicious or fraudulent transaction
• Incomplete or incorrect customer information

In such cases, a full refund will be issued to the original payment method.

10. Important Notes

• Refunds are processed only after verification and approval
• Used or opened products are generally not eligible for return
• All timelines mentioned are approximate and may vary
• Customer cooperation is required for smooth processing

We request customers to read all policies carefully before placing an order.

11. Customer Support

For any cancellation or refund-related queries, you can contact us:

Talk To Us – Got Questions? Call us
📞 +91 93157 82506
📧 kushayurvedaa@gmail.com

📍 Sawroop Nagar, New Delhi 110042 (India)

Conclusion

Kush Ayurveda is committed to providing a transparent and customer-friendly shopping experience. Our Cancellation & Refund Policy ensures fair treatment for all customers while maintaining product integrity and business standards.

We appreciate your trust in Kush Ayurveda and aim to resolve all issues quickly and efficiently so you can shop with confidence.